Shipping & Returns
By placing an order, you agree to the terms below.
📦 Order Processing
Orders are typically processed within 1 business day.
Orders placed after courier cut-off times, on weekends, or on public holidays will be processed on the next business day.
During peak seasons (including Valentine’s Day), processing times may be extended.
💶 Minimum Order Value
Valentine’s Boutique requires a minimum order value of €20 (before shipping and VAT).
Orders below this amount cannot be processed.
🚚 Estimated Delivery Time
Most orders arrive within:
👉 2–5 Working Days (excluding weekends and public holidays)
Delivery times are estimates only and not guaranteed. Actual delivery may vary depending on destination and courier performance.
Valentine’s Boutique is not responsible for carrier delays once parcels are handed to shipping providers.
🌍 Shipping Destinations
We currently ship to most EU/EEA countries.
Shipping availability is shown at checkout.
We do not ship outside the EU at this time.
📦 Shipping Methods
We use professional couriers such as Packeta, DPD, GLS, and local delivery partners depending on destination.
Delivery options may include:
• Home delivery
• Pick-up points
• Parcel lockers (where available)
Available options appear during checkout.
🏷 Packaging
All orders are shipped in plain, unbranded packaging.
Personal care items (including soap flowers) include legally required ingredient information.
📍 Pick-Up Points & Parcel Lockers
If you select delivery to a pick-up point or locker, you MUST provide the correct locker ID or location code at checkout.
Valentine’s Boutique is not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete locker information.
Any reshipment costs will be charged to the customer.
📫 Address Accuracy
Customers are responsible for entering complete and accurate delivery information.
Valentine’s Boutique is NOT responsible for:
• incorrect addresses
• incomplete delivery details
• parcels returned due to customer error
Reshipping fees apply.
💝 Special Occasion Disclaimer
Valentine’s Boutique cannot guarantee delivery by specific dates including Valentine’s Day, anniversaries, or birthdays.
Once an order is transferred to the courier, delivery timing is outside our control.
Orders marked “delivered” by the carrier are considered fulfilled.
We are not responsible for:
• courier delays
• missed gifting occasions
• refused deliveries
• unclaimed parcels
• recipient reactions
📦 Large or Heavy Items
Oversized items may require pallet delivery. If applicable, we will contact you to arrange shipment.
🧱 Force Majeure
Valentine’s Boutique is not liable for delays or failures caused by circumstances beyond our control, including weather, strikes, logistics disruptions, supplier delays, or carrier issues.
Valentine’s Boutique offers romantic and seasonal gift items, many of which are handmade, produced on demand, or fulfilled by trusted third-party suppliers.
Because of the nature of these products, we operate under a strict returns policy outlined below.
By placing an order, you agree to these terms.
Sale or Return / Exchange Policy
Valentine’s Boutique does not offer a sale-or-return or exchange policy of any kind.
1. Item(s) damaged / faulty on receipt
Please inform us of any damages / missing items / faulty items within 3 calendar days from the receipt of your order. If an item is damaged on receipt, please contact us via email to report the issue. Please quote your invoice/order number and the item code of the damaged item.
📧 info@valentinesboutique.com
In most cases:
- We will request for a photograph of the item to be emailed to us (including the item code and invoice/order number).
On occasion, we may request for the item(s) to be returned to us. In such cases we will provide you with a Returns Form for you to fill in and further instructions on how to return the item(s), which depend on the value/size of the return.
Please note: credit, rather than refund or replacement, will be offered for damaged/faulty items.
Original shipping costs are non-refundable.
No compensation is provided for missed occasions, emotional impact, or delayed gifting.
2. Items missing from order
If an item is missing from your order and it is not marked as “out of stock” on your invoice, please contact us via email stating your invoice/order number and item code.
📧 info@valentinesboutique.com
Please make sure you report missing items within 3 calendar days from the delivery date of your order.
Once verified, we will credit the account for the value of the missing item(s).
Please note: credit, rather than refund or replacement, will be offered for missing items.
3. Items sent in error
If you receive any items you did not order, please inform us within 3 calendar days.
In most cases, we will arrange collection.
If you were charged for items sent in error, we will refund the affected product value.
4. Items ordered in error by the customer
If you ordered incorrect item(s) or quantities:
- Notify us within 3 calendar days
- Returned goods must be unused, unopened, and in original packaging
- Return shipping is paid by the customer
- Original delivery costs will be deducted from any credit
- Large returns may incur collection fees
Upon inspection, store credit will be issued.
5. Change of mind
If you change your mind:
- Notify us in writing within 3 calendar days of delivery
- Goods must be returned within 10 calendar days of receipt
- Items must be unopened and resale-ready
- Return shipping is the customer’s responsibility
- Collection fees (if requested) will be deducted from the final credit
Items returned damaged or not fit for resale will NOT be credited.
6. Non-returnable items
The following are NOT eligible for return or refund:
• Used or opened products
• Personalized/custom items
• Seasonal merchandise after the holiday
• Final sale items
• Gift cards or digital products
• Items affected by scent preference
• Products refused by gift recipients
7. Appearance & scent disclaimer
Due to handcrafted production and screen differences:
- Colors may vary
- Flower placement may differ
- Fragrance strength is subjective
These are NOT considered defects.
8. Special occasion & delivery disclaimer
Valentine’s Boutique cannot guarantee delivery by specific dates, including Valentine’s Day.
Carrier delays are outside our control.
Orders marked “delivered” by the carrier are considered fulfilled.
We are not responsible for:
• refused gifts
• unclaimed deliveries
• recipient reactions
• missed romantic occasions
9. No exchanges
We do not offer exchanges.
10. Refund method
Approved refunds or credits are issued to the original payment method or as store credit.
Processing may take 5–10 business days depending on your bank.
11. Chargebacks
Chargebacks filed for orders covered by this policy may be contested using delivery confirmation, supplier documentation, and customer communications.
12. Legal rights
Nothing in this policy affects your statutory consumer rights under applicable law.
📩 Contact
For shipping inquiries:
📧 info@valentinesboutique.com
